At Deals PeakStride Shoes Store, we’re committed to delivering high-performance footwear to athletes and outdoor enthusiasts worldwide. Our shipping and returns policies are designed to be as straightforward and reliable as our products.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.

Returns & Exchanges

We stand behind our performance footwear but understand that sometimes returns are necessary. Our policy is designed to be fair to both our customers and our business.

Return Policy Overview

  • Return window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, in original condition with tags attached
  • Proof of purchase: Required for all returns
  • Return shipping: Customer’s responsibility (unless due to our error)

Important Non-Returnable Items:

For hygiene reasons, we cannot accept returns on sandals & slides that have been worn or tried on without protective socks. All other footwear categories (hiking shoes, running shoes, tennis shoes, and walking shoes) are eligible for returns when conditions are met.

How to Return an Item

Follow these simple steps to process your return:

  1. Contact us: Email [email protected] within 15 days of delivery with your order number and reason for return
  2. Wait for authorization: We’ll respond within 1 business day with return instructions
  3. Package items: Securely in the original packaging with all tags attached
  4. Ship your return: Use a trackable shipping method to our Vermont facility

Return Shipping Address

Deals PeakStride Shoes Store
Returns Department
294 East Lakeshore Dr
Colchester, US 05446

We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return (typically within 3-5 business days):

  • Refund method: Original payment method
  • Processing times:
    • Credit/Debit Cards: 5-10 business days to appear on your statement
    • PayPal: 3-5 business days

Exchanges will be shipped once we receive your return, with processing times matching our standard shipping policies.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] or call +1 (802) 555-0192. We’ll arrange for a replacement or refund and cover return shipping costs.

International Returns

For customers outside the United States:

  • Return shipping costs and any applicable customs fees are the customer’s responsibility
  • Refunds will be processed in USD and may be subject to exchange rate fluctuations

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear PeakStride Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Product details:
– Product Name: [Name of Item]
– Size: [Size]
– Color: [Color]
– Reason for return: [Reason]

Please advise on next steps for processing this return.

Best regards,
[Your Full Name]
[Your Contact Number]

Need Help?

Our Vermont-based customer service team is happy to assist with any shipping or return questions. Contact us at [email protected] or +1 (802) 555-0192 during our business hours (9am-5pm EST, Monday-Friday).

Thank you for choosing Deals PeakStride Shoes Store for your performance footwear needs. We appreciate your business and are committed to ensuring your complete satisfaction with every purchase.