Welcome to PeakStride Shoes Store’s FAQ section! Here you’ll find answers to common questions about our performance footwear, shipping policies, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
Product Questions
What types of athletic shoes do you offer?
We specialize in high-performance footwear for various activities including:
- Hiking Shoes – Durable footwear for outdoor adventures
- Running Shoes – Designed for speed and comfort
- Sandals & Slides – Comfortable casual footwear
- Tennis Shoes – Court-ready footwear with excellent support
- Walking Shoes – Perfect for daily fitness walking
How do I choose the right size?
Our shoes generally follow standard US sizing. For the best fit, we recommend:
- Measuring your feet at the end of the day when they’re at their largest
- Comparing your measurements to our size chart (available on each product page)
- Considering the type of socks you’ll wear with the shoes
- If you’re between sizes, we suggest sizing up for hiking boots and sizing down for running shoes
Shipping & Delivery
Where do you ship to?
We ship globally to most countries (excluding some Asian and remote regions). Our primary service areas include North America, Europe, and Australia. During checkout, you’ll be able to see if we deliver to your location.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 USD): Delivered via DHL or FedEx in 10-15 business days after processing (1-2 days)
- Free Shipping: Available on orders over $50, delivered via EMS in 15-25 business days after processing (1-2 days)
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get real-time updates. For Free Shipping (EMS), tracking may be more limited but you’ll still receive delivery confirmation.
Payments & Pricing
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Are there any hidden fees?
No! We believe in transparent pricing. The total cost (including any applicable taxes and shipping fees) will be clearly displayed before you complete your purchase.
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of delivery. To initiate a return:
- Contact our customer service team at [email protected]
- Include your order number and reason for return
- We’ll provide return instructions
Do you offer exchanges?
Currently, we process returns and then you can place a new order for the correct size or style. This ensures you receive the most current pricing and promotions.
Customer Service
How can I contact customer service?
Our footwear experts are happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 294 East Lakeshore Dr, Colchester, US 05446
Do you offer discounts for bulk orders?
Yes! We offer special pricing for team orders or bulk purchases. Please contact us directly at [email protected] with details about your needs, and we’ll provide a customized quote.
Still have questions? Our team of performance footwear experts is ready to assist you. Reach out today and get answers tailored to your specific needs!